Comcast Can Bite Me ... If They Ever Show Up

I just moved into a new apartment over the weekend. I made sure to call well in advance (last Tuesday) to make sure they'd be able to install on the Saturday that I moved in. After getting a confirmation number, pricing, and a time and date, I showed up Saturday ready to get the new service up and running.

And I waited. And waited. Finally, I called Comcast to find out what was up. They scheduled me for Saturday the 11th, not the 4th. No where in the call record did it show that I needed it on the 4th, and the support rep was completely unsympathetic with the fact that I would be both TV and Internet-less for an entire week.

I'm super-pissed about it, which probably led to my getting a cold, which only made it worse when I'm stuck home Tuesday. Luckily, I have a fairly sizable DVD library, although I mostly ignored them while I slept off the cold.

Fortunately, it looks like Verizon is tearing the roads apart in Kenmore to roll out their FIOS fiber-optic service. I'm not sure when it'll be available, but it'll be nice to be able to play the two companies off of each other. Competition is almost always great for the consumer.